Help Center

You can request your username from the Folio Client Login Screen:

1. Go to the Folio Client login screen
2. Next to the Username field, select Forgot Username
3. Verify personal information
4. We will then email the username to the email address that we have on record

If your password is not locked, you can reset your password directly from the Login page:

1. From the Login page, select Reset Password?
2. Enter your username and select Continue.
3. Verify your email address shown and select Reset Password? which will send a link to that email address, or contact Customer Service at 1-888-485-3456.

To change or update your personal or employment information:

1. Select Settings in the top navigation
2. Next to Your Information or Employment & Financial Information select Edit
3. Change or update the information, then select Continue
4. Select Yes to confirm the changes.

For security reasons, you must email, mail, or fax to us the documents listed below to change your name, birth date, social security number or tax id number.

• Name: To change the name on your account, send us an email or letter explaining the reason for the change, along with a copy of a marriage certificate, divorce decree or other applicable court order.
• Date of Birth: To correct your date of birth, send us a copy of your birth certificate.
• Social Security or Tax ID Number: To correct your Social Security or Tax ID Number, send us an email or letter explaining the reason for the change, along with a completed IRS Form W-9.

No. Once set, you cannot change your username.

To change or update account or Folio settings:

1. Go to your Settings page
2. Scroll down to the Your Accounts section
3. Under the Account Name or Folio Name, select the setting that you would like to change
4. Follow the detailed instructions provided for each of the settings

Please contact a Customer Service Representative or your advisor to close an account.

To change your dividend reinvestment setting:

1. Go to your Settings page
2. Scroll down to the Your Accounts section
3. Under the Folio Name, select Distribution Investment
4. Decide the new Distribution Preference, then select Continue
5. Select Yes to confirm the change

To view your billing plan:

1. Go to your Settings page
2. Under Pricing Plans select the plan name

Service fees may apply for certain account activities that fall outside of routine account management functions and are listed in our Special Service Fees.

Trading Service Fee is a fee to offset regulatory, transaction, and processing costs imposed on broker-dealers relating to sell transactions in certain securities. The fee includes the FINRA Trading Activity Fee (TAF) and other fees that may be charged from time to time by FINRA and other self-regulatory organizations (SROs) to recover the fee they pay to the U.S. Securities and Exchange Commission (SEC) pursuant to Section 31 of the Securities Exchange Act of 1934, referred to as the Regulatory Transaction Fee (RTF). These fees are charged by the SROs to recover their costs (as well as those of the government, including the SEC) relating to supervising and regulating the securities markets and securities professionals.

Trading Service Fees are calculated as: TAF + RTF (rounded to the nearest penny).

TAF = $0.000119 * shares sold in each trade or $5.95, whichever amount is less.

RTF = the principal amount * 0.00002310

Example:

If you sold 200 shares of a security for $5,000.00, the Trading Service Fees would be equal to $0.14.

$0.14 = [(0.000119*200) + (0.00002310*$5,000.00)]

There are six levels of account access:

To find your account access level:

1. Go to your Settings page
2. Scroll down to the Your Accounts section
3. Next to Access Level you will see what access level you have for that account

Your access level can be different for each of your accounts.

As a division of FOLIOfn Investments, Inc., we are a member of the Securities Investor Protection Corporation (SIPC) which protects the securities of its members’ customers up to $500,000 for each customer (including $100,000 on claims for cash). SIPC covers against losses stemming from a member broker-dealer’s financial failure. A brochure explaining the coverage provided by SIPC is available on its website at www.sipc.org. In addition to SIPC coverage, FOLIOfn has also purchased from certain underwriters at Lloyd’s, supplemental customer securities insurance with a total aggregate limit of $50 million. This coverage is limited to a combined return of $10 million to any customer from SIPC and certain underwriters at Lloyd’s. Neither SIPC coverage nor supplemental insurance protect against losses resulting from a decline in the market value of securities.

Cash deposits are insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit www.fdic.gov or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).

For more information on SIPC and FDIC Coverage, please see our custodial brochure.

Please read our privacy and security statement to learn how we protect and use your personal and financial information.

We maintain physical, electronic, and procedural safeguards in keeping with securities industry standards and practices that are designed to protect your personal and financial information. We review and adjust these safeguards as necessary in response to security best practices. Your account information will be placed on a secure portion of our Web site. You must log in under your unique username and password to view your financial data. Anytime you exit our site, we recommend using the “LOG OUT” button.

We protect the transmission of information from your computer to ours through encryption. You cannot gain access to our site unless you are using an up-to-date browser with a minimum of 128 bit encryption. View our Minimum Browser Compatibility Requirements.