You can find your client’s username on the Client’s Settings page, or on your Client Accounts page under the Username category. Clients can also request their username from the client login screen by selecting the Forgot Username link.
If their password is not locked, advise your client to reset their password directly from the Client Login page by selecting the Reset Password link.
Alternatively, you can send the Reset Password link to the client’s primary email address on file from the Client Settings page by clicking on Reset Client Password.
Update a client’s personal or employment information on the Settings page for that client
To change a client’s name, birth date, social security number or tax ID number, send us the documents listed below:
No. Once set, you cannot change a client’s username.
Update client account settings on the Settings page for that client.
You can close a client’s account online only if it has never held any cash or securities, or submitted a transfer request. To close a client’s account online, select Close Account under the chosen Account Name on the client Settings page.
Please contact us to close a client’s account that has already been funded.
You may choose to have cash distributions (such as dividends and return of capital) at or above specific thresholds (currently $1 or more for equities and the minimum investment amount for mutual funds) automatically reinvested in the securities that paid them, if those securities are available in fractional shares. Generally, a buy order representing the cash to be reinvested is created and executed in our Window Trading process the day following the cash distribution, and the price of the purchase is determined on the basis of the price we obtain from the market center to which we route the order for execution. Cash distributions that are less than the specified threshold, and cash not reinvested, will generally be swept into the then current cash investment choice in accordance with the terms and conditions of the Insured Bank Deposit Sweep Program (defined in Exhibit 2 of the Customer Agreement) in effect at the time.
There is no charge for participating in the dividend reinvestment program and there are no additional transaction fees on transactions executed pursuant to automatic dividend reinvestments. We may change the threshold and frequency for automatic reinvestments of distributions and the securities for which this service is available at any time and from time to time without notice. You can select or change reinvestment preferences the client Settings page.Instead of sending a trade confirmation each time a dividend is reinvested, we will provide the details of those purchases on monthly account statements. This disclosure will include transaction details and information that would otherwise be included in a separate trade confirmation. In the event you would like to receive transaction details or information at an earlier date, you will be able to view such details online the business day following the date of the reinvestment or by contacting us.
There are two levels of dividend reinvestment on our system: account level and sub-account level.
If your firm is setup for sub-account level dividend reinvestment, then the reinvestment setting will be at the sub-account level and that setting will apply to all of the securities in the sub-account. The default dividend reinvestment setting for sub-accounts will be to not reinvest dividends, so if you desire to have dividends reinvested in a sub-account, you must select that on the client Settings page for each sub-account. Note that you cannot specify dividend reinvestment settings for specific securities with sub-account level dividend reinvestment.
If your firm is setup for account level dividend reinvestment (which is currently only available to a small number of firms), then the reinvestment setting will be at the account level and that setting will apply to all securities in an account, unless a security specific override is entered for an account position on the Holdings page. When your firm is setup, you will choose the default dividend reinvestment setting for accounts (i.e., reinvest dividends or not) and this can be changed for each account on the client Settings page.
If you would like to change the type of dividend reinvestment that is setup for your firm from sub-account level to account level, please contact us. Note that you cannot change from account level to sub-account level dividend reinvestment, even if you just made the change.
View your client’s pricing plan on the client’s Settings page, and make changes by selecting the Change link.
Service fees may apply for certain account activities that fall outside of routine client account management functions and are listed in our Special Service Fees.
Note that you can only change between pricing plans that are already setup on the system. Contact us if you would like to setup a new pricing plan, or adjust the terms of an existing pricing plan on the system.
Only current clients may be given access to other accounts:
You can modify others’ access level on client’s accounts but cannot change the Account Creator’s access level:
There are several levels of account access:
Account Summary Viewers can:
The Account Summary Viewer cannot conduct any activity on the account.
An investment advisor with Account Manager access might provide Account Summary Viewer access to other advisory firm employees who need account balance information to maintain the advisor’s records.
An investment advisor might grant Account Summary Viewer access to a client’s family member.
Account Detail Viewers can:
The Account Detail Viewer cannot conduct any activity on the account.
An investment advisor would generally grant their clients Account Detail Viewer account access, so that clients can monitor their accounts.
An investment advisor might grant Account Detail Viewer access to the beneficiary of an UTMA account.
Money Mover can:
An investment advisor with Account Manager access might provide Money Mover access to an employee to assist with funding client accounts.
An investment advisor with Account Manager access might provide Trader access to an employee who can buy and sell securities in client accounts.
Trader/Money Mover can:
An investment advisor with Account Manager access might provide Trader/Money Mover access to an employee who can move money into client accounts and buy and sell securities in those accounts.
The Account Manager is the highest access level that can be granted. An Account Manager can:
An investment advisor with Account Manager or Account Creator access might provide Account Manager access to an employee who is assisting with the management of client accounts.
Account Creator is the same level of access as Account Manager. This level is established for the investment advisor when they open an account.
Account Owner is a designation for the owner of an account, which enables certain features in addition to the Account Owner permissions noted above: