Help Center

Account Settings

*Note: Depending on your user access level, and if you have an advisor who can access your account, some of the functions described here may not be available to you, or may be performed by your advisor.

What if I forgot my username?

You can request your username from the Folio Client Login Screen:

  1. Go to the Folio Client login screen
  2. Next to the Username field, select Forgot Username
  3. Verify personal information
  4. We will then email the username to the email address that we have on record

What if I forgot my password?

If your password is not locked, you can reset your password directly from the Login page:

  1. From the Login page, select Reset Password?
  2. Enter your username and select Continue.
  3. Verify your email address shown and select Reset Password? which will send a link to that email address, or contact Customer Service at 1-888-485-3456.

How do I change or update my personal or employment information?

To change or update your personal or employment information:

  1. Select Settings in the top navigation
  2. Next to Your Information or Employment & Financial Information select Edit
  3. Change or update the information, then select Continue
  4. Select Yes to confirm the changes.

For security reasons, you must email, mail, or fax to us the documents listed below to change your name, birth date, social security number or tax id number.

  • Name: To change the name on your account, send us an email or letter explaining the reason for the change, along with a copy of a marriage certificate, divorce decree or other applicable court order.
  • Date of Birth: To correct your date of birth, send us a copy of your birth certificate.
  • Social Security or Tax ID Number: To correct your Social Security or Tax ID Number, send us an email or letter explaining the reason for the change, along with a completed IRS Form W-9.

Can I change my username?

No. Once set, you cannot change your username.

How do I change my account or Folio settings?

To change or update account or Folio settings:

  1. Go to your Settings page
  2. Scroll down to the Your Accounts section
  3. Under the Account Name or Folio Name, select the setting that you would like to change
  4. Follow the detailed instructions provided for each of the settings

How do I close an account?

Please contact a Customer Service Representative or your advisor to close an account.

How do I change my dividend reinvestment settings?

To change your dividend reinvestment setting:

  1. Go to your Settings page
  2. Scroll down to the Your Accounts section
  3. Under the Folio Name, select Distribution Investment
  4. Decide the new Distribution Preference, then select Continue
  5. Select Yes to confirm the change

How can I see my billing plan?

To view your billing plan:

  1. Go to your Settings page
  2. Under Pricing Plans select the plan name

Are there account or service fees?

Service fees may apply for certain account activities that fall outside of routine account management functions and are listed in our Special Service Fees.

What are Trading Service Fees?

Trading Service Fees are fees to offset regulatory, transaction, and processing costs imposed on brokers relating to sell transactions in certain securities. The fees include the FINRA Trading Activity Fee (TAF) and other fees imposed by the NASDAQ trade reporting facility and are calculated for certain securities based on the sale proceeds and the number of shares sold.

Trading Service Fees are calculated using the following formula and are rounded to the nearest penny.

Trading Service Fees = [($0.000119 * shares sold in each trade) or $5.95, whichever is less] + [$0.0000184 * sale proceeds in each trade] + [($0.00002 * sale proceeds in each trade) or $5.00, whichever is less]

For example, if you sold 200 shares of a security for $5,000.00, the Trading Service Fees would be equal to $0.22.

$0.22 = [($0.000119 * 200) + ($0.0000184 * $5,000.00) + ($0.00002 * $5,000.00)]

What are the levels of account access?

There are six levels of account access:

Account Summary Viewer

Account Summary Viewers can:

  • View account summary
  • View account holdings
  • View account performance
  • View account statistics
  • View Folio summary
  • View Folio holdings
  • View Folio performance
  • View Folio statistics

The Account Summary Viewer cannot conduct any activity on the account.

Examples:

An investment advisor with Account Manager access might provide Account Summary Viewer access to a staff person who needs account balance information to maintain the advisor’s records.

A person might grant Account Summary Viewer access to his or her spouse.

Account Detail Viewer

Account Detail Viewers can:

  • View account order status
  • View tax information
  • View Folio transaction history
  • View Folio holdings
  • View Folio order status
  • View Folio tax information
  • View Settings page
  • Do anything that can be done by Account Summary Viewers

The Account Detail Viewer cannot conduct any activity on the account.

Examples:

An investment club might grant its member Account Detail Viewer access.

The custodian of an UGMA/UTMA account might grant Account Detail Viewer access to the account beneficiary.

Money Mover

A Money Mover can:

  • Deposit and withdraw money
  • Create, modify and delete an EFT link
  • Set up check writing
  • Create, modify and delete auto buy/sell instructions
  • View Settings page
  • Do anything that can be done by Account Detail Viewers and Account Summary Viewers
Examples:

An investment advisor with Account Manager access might provide Money Mover access to a staff person to fund client accounts.

An investment club might grant the club’s treasurer Money Mover access to fund the account.

Trader

A Trader can:

  • Add new securities to a Folio
  • Sell Folio securities
  • Sell all Folio securities
  • Buy and sell security through direct trades
  • Modify and cancel orders
  • Create, rename, and close Folios
  • Change cash distribution (dividends, capital gains and return of capital) preference
  • View trade confirmations
  • View Settings page
  • Do anything that can be done by Money Movers, Account Detail Viewers and Account Summary Viewers
Examples:

An investment advisor with Account Manager access might provide Trader access to a staff person who can buy and sell securities in client accounts.

An investment club might appoint specific individuals to trade on the club’s behalf.

Account Manager

The Account Manager is the highest access level that can be granted. An Account Manager can:

  • Grant, change and delete access
  • Vote proxy statements and corporate actions
  • View account statements
  • View restricted account alerts
  • View corporate action alerts
  • View change IRA beneficiary alerts
  • View order cancellation alerts
  • View EFT alerts
  • View and change Settings page
  • Modify account settings—account name, change order limit, security exclusions, tax lots, fund for cash, and IRA beneficiaries
  • Close accounts for which there hasn’t been any trading or funding activity
  • Do anything that can be done by Traders, Money Movers, Account Detail Viewers and Account Summary Viewers

An Account Manager cannot close the account or change your password.

Examples:

You might provide access to your investment advisor so he or she can manage your account.

You might provide access to your spouse so he or she can manage the account (even if he or she doesn’t own it).

Account Creator/Owner

Account Creator or Account Owner is the highest level of access. This level is established when the account is opened.

The only difference between Account Creator and Account Owner is that the Account Creator is the owner of the account and opened the account. This distinction is for record-keeping purposes only.

The Account Creator or Account Owner can:

  • Grant, change and delete access
  • Vote proxy statements and corporate actions
  • View account statements
  • View restricted account alerts
  • View corporate action alerts
  • View change IRA beneficiary alerts
  • View order cancellation alerts
  • View EFT alerts
  • View and change Settings page
  • Do anything that can be done by Account Managers, Traders, Money Movers, Account Detail Viewers and Account Summary Viewers
Examples:

Someone who opens an individual account (Account Creator).

You open a joint account with your spouse. Since you opened the account, you are the Account Creator. Your spouse is an Account Owner.

  Account Summary Viewer Account Detail Viewer Money Mover Trader Account Manager Account Creator / Owner
View Account Summary
View Settings  
View Account and Folio Details  
Transfer Money    
Transfer Securities      
Trade Securities      
Vote Corporate Actions        

Where can I find my account access level?

To find your account access level:

  1. Go to your Settings page
  2. Scroll down to the Your Accounts section
  3. Next to Access Level you will see what access level you have for that account

Your access level can be different for each of your accounts.

Do I have account protection?

As a division of FOLIOfn Investments, Inc., we are a member of the Securities Investor Protection Corporation (SIPC) which protects the securities of its members’ customers up to $500,000 for each customer (including $100,000 on claims for cash). SIPC covers against losses stemming from a member broker-dealer’s financial failure. A brochure explaining the coverage provided by SIPC is available on its website at www.sipc.org. In addition to SIPC coverage, FOLIOfn has also purchased from certain underwriters at Lloyd’s, supplemental customer securities insurance with a total aggregate limit of $50 million. This coverage is limited to a combined return of $10 million to any customer from SIPC and certain underwriters at Lloyd’s. Neither SIPC coverage nor supplemental insurance protect against losses resulting from a decline in the market value of securities.

Cash deposits are insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit www.fdic.gov or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).

For more information on SIPC and FDIC Coverage, please see our custodial brochure.

How is my personal and financial information protected?

Please read our privacy and security statement to learn how we protect and use your personal and financial information.

We maintain physical, electronic, and procedural safeguards in keeping with securities industry standards and practices that are designed to protect your personal and financial information. We review and adjust these safeguards as necessary in response to security best practices. Your account information will be placed on a secure portion of our Web site. You must log in under your unique username and password to view your financial data. Anytime you exit our site, we recommend using the “LOG OUT” button.

We protect the transmission of information from your computer to ours through encryption. You cannot gain access to our site unless you are using an up-to-date browser with a minimum of 128 bit encryption. View our Minimum Browser Compatibility Requirements.