Account Settings

Select the Forgot Username link located next to the Username field on the Login page. Once you correctly verify your personal information, we will email your username to the email address that we have on record. If you do not receive this email, contact us.

If your password is not locked, you can reset your password directly from the Login page:

1. From the Login page, select Reset Password?
2. Enter your username and select Continue.
3. Verify your email address shown and select Reset Password? which will send a link to that email address, or contact Customer Service at 1-888-973-7890.

To change or update your personal information:

1. Select the Settings link
2. Select the Change button for the information you would like to change

For security reasons, the following information cannot be changed online:

• Name
  To change the name on your account, mail us a letter explaining the reason for the change, along with a copy of a marriage certificate, divorce decree, or other court order (as applicable).
• Date of Birth
  To correct your date of birth, mail us a copy of your birth certificate.
• Social Security or Tax Identification Number
  To correct your social security or tax identification number, send us a letter explaining the reason for the change, along with a completed IRS Form W-9.

Note: If you change your home address, we will not send any funds to the new address for (15) fifteen days. This allows us to confirm the address change and help to protect your account from fraud. Contact us directly if you need funds sent to your new address within (15) fifteen days.

Once set, you cannot change your username.

To change or update your account and/or folio information:

1. Select the Settings link
2. Scroll down to the Account Information section and select the account or folio information you would like to change

You can make the following changes to your account and folio information:

• Account Name or Folio Name
• Cancel Order Limit
• Beneficiaries
• Security Exclusions
• Close Account
• Viewing Preferences

If an account has never held any cash or securities, you can easily delete it by following the steps below. You will not be able to access the deleted account again.

1. Select the Settings link
2. Scroll down to and select the Close Account link and then follow the on screen instructions

Contact us to close an account that has been funded.

We allow for automated reinvestment of cash distributions, such as dividends, of $1 or more for all of the securities that are held in a folio. You can have either all securities in a folio reinvested, or all pay out in cash.

To change your reinvestment preference:

1. Select the Settings link
2. Scroll down to the Distribution Investment link to change your dividend reinvestment preferences for each folio

To grant, change, or delete access to your accounts, select the Authorized Access link on the right side of your Settings page, then select Grant Access and follow the instructions.

Account access can only be granted to current customers. The person or entity that you wish to grant account access to, such as your accountant or accounting firm, can open an account for no cost or obligation. As long as they do not fund that account, they would not incur any charges associated with the pricing plan they selected in the account opening process.

All of the accounts you can access will appear on your Accounts page.

There are six levels of account access: