Help Center

Client Account Settings

What if a client forgets his username?

You can find your client’s username on the Client’s Settings page, or on your Client Accounts page under the Username category. Clients can also request their username from the client login screen:

  1. Go to the client login screen
  2. Next to the Username field, select Forgot Username
  3. Verify personal information
  4. We will then email the username to the client email address that we have on record

What if a client forgets his password?

If their password is not locked, advise your client to reset their password directly from the Folio Client Login page by doing the following:

  1. From the Login page, select “Reset Password?
  2. Enter the username and select Continue.
  3. Verify the email address shown and select Reset Password? which will send a link to that email address, or contact Customer Service.

Alternatively, you can send the Reset Password link to the client’s primary email address on file from the Client Settings page by clicking on Reset Client Password.

How do I change or update a client’s personal or employment information?

To change or update a client’s personal or employment information:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Next to Client’s Information or Employment Information select Edit
  4. Change or update the information, then select Continue
  5. Select Yes to confirm the changes

For security reasons, you must mail, email or fax to us the documents listed below to change a client’s name, birth date, social security number or tax id number.

  • Name: To change the name on your client’s account, send us a letter explaining the reason for the change, along with a copy of a marriage certificate, divorce decree or other applicable court order.
  • Date of Birth: To correct your client’s date of birth, send us a copy of his birth certificate.
  • Social Security or Tax ID Number: To correct your client’s Social Security or Tax ID Number, send us a letter explaining the reason for the change, along with a completed IRS Form W-9.

Can I change a client’s username?

No. Once set, you cannot change a client’s username.

How do I change a client’s account and Folio settings?

To change or update client account or Folio settings:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Scroll down to the Information about Client Accounts section
  4. Under the Account Name or Folio Name, select the setting that you would like to change
  5. Follow the detailed instructions provided for each of the settings

How do I close a client’s account?

You can close a client’s account online only if it has never held any cash or securities, or submitted a transfer request. To close a client’s account online:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Scroll down to the Information about Client Accounts section
  4. Under the Account Name select Close Account
  5. Select Continue to close the account

Please Contact Us to close a client’s account that has already been funded.

How do I change a client’s dividend reinvestment settings?

To change a client’s dividend reinvestment setting:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Scroll down to the Information about Client Accounts section
  4. Under the Folio Name, select Distribution Investment
  5. Decide the new Distribution Preference, then select Continue
  6. Select Yes to confirm the change

How can I see my client’s pricing plan?

To view your client’s pricing plan:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Under Pricing Plans select the plan name

How can I change my client’s pricing plan?

To change your client’s pricing plan:

  1. Go to the Client Accounts page
  2. Under More Info select View Client Settings
  3. Under Pricing Plans, next to Change, select Pricing Plan
  4. Decide the new pricing plan, and select Continue

Are there other account or service fees?

Service fees may apply for certain account activities that fall outside of routine client account management functions and are listed in our Special Service Fees.

What are Trading Service Fees?

Trading Service Fees are fees to offset regulatory, transaction, and processing costs imposed on brokers relating to sell transactions in certain securities. The fees include the FINRA Trading Activity Fee (TAF) and other fees imposed by the NASDAQ trade reporting facility and are calculated for certain securities based on the sale proceeds and the number of shares sold.

Trading Service Fees are calculated using the following formula and are rounded to the nearest penny.

Trading Service Fees = [($0.000119 * shares sold in each trade) or $5.95, whichever is less] + [$0.0000184 * sale proceeds in each trade] + [($0.00002 * sale proceeds in each trade) or $5.00, whichever is less]

For example, if you sold 200 shares of a security for $5,000.00, the Trading Service Fees would be equal to $0.22.

$0.22 = [($0.000119 * 200) + ($0.0000184 * $5,000.00) + ($0.00002 * $5,000.00)]

How do I grant client account access to other people?

Only current clients may be given access to other accounts:

  1. Go to your Client Accounts page
  2. In the Account Options menu, select Account Access
  3. Select Grant Access
  4. Select the account, enter the person’s username and birth date, then select an access level
  5. After entering the above information, select Grant Access
  6. Decide the access level for viewing Account Documents and Email Messages, then select Grant Access
  7. Review the Agreement to Grant Access, and then select Grant Access to complete the process.

How can I modify others’ access level on my client’s accounts?

You can modify others’ access level on client’s accounts but cannot change the Account Creator’s access level:

  1. Go to your Client Accounts page
  2. In the Account Options menu, select Account Access
  3. Under Modify Access select the Change Icon
  4. Choose the new access level, then select Change Access
  5. Decide the access level for viewing Account Documents and Email Messages, and then select Change Access to complete the process.

What are the levels of account access?

There are six levels of account access:

Account Summary Viewer

Account Summary Viewers can:

  • View account summary
  • View account holdings
  • View account performance
  • View account statistics
  • View Folio summary
  • View Folio holdings
  • View Folio performance
  • View Folio statistics

The Account Summary Viewer cannot conduct any activity on the account.

Examples:

An investment advisor with Account Manager access might provide Account Summary Viewer access to a staff person who needs account balance information to maintain the advisor’s records.

A person might grant Account Summary Viewer access to his or her spouse.

Account Detail Viewer

Account Detail Viewers can:

  • View account order status
  • View tax information
  • View Folio transaction history
  • View Folio holdings
  • View Folio order status
  • View Folio tax information
  • View Profile page
  • Do anything that can be done by Account Summary Viewers

The Account Detail Viewer cannot conduct any activity on the account.

Examples:

An investment club might grant its member Account Detail Viewer access.

The custodian of an UGMA/UTMA account might grant Account Detail Viewer access to the account beneficiary.

Money Mover

A Money Mover can:

  • Deposit and withdraw money
  • Create, modify and delete an EFT link
  • Set up check writing
  • Create, modify and delete auto buy/sell instructions
  • View Profile page
  • Do anything that can be done by Account Detail Viewers and Account Summary Viewers
Examples:

An investment advisor with Account Manager access might provide Money Mover access to a staff person to fund client accounts.

An investment club might grant the club’s treasurer Money Mover access to fund the account.

Trader

A Trader can:

  • Add new securities to a Folio
  • Sell Folio securities
  • Sell all Folio securities
  • Buy and sell security through direct trades
  • Modify and cancel orders
  • Create, rename, and close Folios
  • Change cash distribution (dividends, capital gains and return of capital) preference
  • View trade confirmations
  • View Profile page
  • Do anything that can be done by Money Movers, Account Detail Viewers and Account Summary Viewers
Examples:

An investment advisor with Account Manager access might provide Trader access to a staff person who can buy and sell securities in client accounts.

An investment club might appoint specific individuals to trade on the club’s behalf.

Account Manager

The Account Manager is the highest access level that can be granted. An Account Manager can:

  • Grant, change and delete access
  • Vote proxy statements and corporate actions
  • View account statements
  • View restricted account alerts
  • View corporate action alerts
  • View change IRA beneficiary alerts
  • View order cancellation alerts
  • View EFT alerts
  • View and change Profile page
  • Modify account settings—account name, change order limit, security exclusions, tax lots, fund for cash, and IRA beneficiaries
  • Close accounts for which there hasn’t been any trading or funding activity
  • Do anything that can be done by Traders, Money Movers, Account Detail Viewers and Account Summary Viewers

An Account Manager cannot close the account or change your password.

Examples:

You might provide access to your investment advisor so he or she can manage your account.

You might provide access to your spouse so he or she can manage the account (even if he or she doesn’t own it).

Account Creator/Owner

Account Creator or Account Owner is the highest level of access. This level is established when the account is opened.

The only difference between Account Creator and Account Owner is that the Account Creator is the owner of the account and opened the account. This distinction is for record-keeping purposes only.

The Account Creator or Account Owner can:

  • Grant, change and delete access
  • Vote proxy statements and corporate actions
  • View account statements
  • View restricted account alerts
  • View corporate action alerts
  • View change IRA beneficiary alerts
  • View order cancellation alerts
  • View EFT alerts
  • View and change Profile page
  • Do anything that can be done by Account Managers, Traders, Money Movers, Account Detail Viewers and Account Summary Viewers
Examples:

Someone who opens an individual account (Account Creator).

You open a joint account with your spouse. Since you opened the account, you are the Account Creator. Your spouse is an Account Owner.

Does my client have account protection?

Through Folio Investments, Inc., we are a member of the Securities Investor Protection Corporation (SIPC) which protects the securities of its members’ customers up to $500,000 for each customer (including $100,000 on claims for cash). SIPC covers against losses stemming from a member broker-dealer’s financial failure. A brochure explaining the coverage provided by SIPC is available on its website at www.sipc.org. In addition to SIPC coverage, FOLIOfn has also purchased from certain underwriters at Lloyd’s, supplemental customer securities insurance with a total aggregate limit of $50 million. This coverage is limited to a combined return of $10 million to any customer from SIPC and certain underwriters at Lloyd’s. Neither SIPC coverage nor supplemental insurance protect against losses resulting from a decline in the market value of securities.

Cash deposits are insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit www.fdic.gov or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).

For more information on SIPC and FDIC Coverage, please see our custodial brochure.

How is my clients’ and my personal and financial information protected?

Please read our privacy and security statement to learn how we protect and use you and your clients’ personal and financial information.

We maintain physical, electronic, and procedural safeguards in keeping with securities industry standards and practices that are designed to protect your personal and financial information. We review and adjust these safeguards as necessary in response to security best practices. Your account information will be placed on a secure portion of our Web site. You must log in under your unique username and password to view your financial data. Anytime you exit our site, we recommend using the “LOG OUT” button.

We protect the transmission of information from your computer to ours through encryption. You cannot gain access to our site unless you are using an up-to-date browser with a minimum of 128 bit encryption. View our Minimum Browser Compatibility Requirements.